Questions
The short answers to what we are asked most. Still stuck? Write to us.
Orders and delivery
Standard delivery takes 2 to 4 working days within Europe and is always free. Express arrives the next working day for $18.
Within 24 hours of ordering, yes. Write to us and we will stop the order before it is cut or packed.
We ship to more than 30 countries. Delivery outside Europe takes 4 to 7 days and duties are shown at checkout.
Sizing and fit
Use the size finder on any product page, or book a free fitting. Measurements are in cm and taken flat.
Sleeves and hems are altered free for your first year, at the atelier or by post.
Return it within 30 days for free, or send it to the atelier and we will adjust it.
Returns and repairs
Returns are free within 30 days if the piece is unworn and the label is attached.
Yes, for life. You pay only for postage unless the repair needs new cloth.
Refunds go back to the original payment method within 5 working days of us receiving the piece.
Cloth and care
Steam it, brush it and air it. Dry clean once or twice a year, never more.
Tightly woven wool resists pilling. Brushing removes any that appear.
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